COVID-19 Update

COVID-19 Safety Measures at AutoEdge

Frequently Asked Questions

What are the precautionary measures taken at AutoEdge when I come in for service?

At the AutoEdge service drive-thru, we have undertaken new protocols to ensure the safety of our clients and employees. As you approach the service drive-thru, the doors will open.

Once you exit the vehicle the common areas inside your vehicle will be given a sanitizing wipe down. This includes:
– Door handles (inside and out)
– Seat controls (on the side or below the driver’s seat)
– Seat belt and seat belt buckles
– Steering Wheel
– Center Console
– Steering wheel mounted controls
– Shifter
– Park brake lever/control
– Start Button (if equipped)

Once these steps are complete, the Service Advisor will complete a walk-through around your vehicle. He will meet you back at the counter (reorganized to ensure 6' distance) to discuss any issues that need to be addressed.

If you have any questions prior to coming in for an appointment, give us a call on (613) 271-8200 x570 and we will be happy to answer any concerns.

Do I have to wear a mask?

As per Ottawa Public Health's Temporary Mandatory Mask by-law, individuals must wear a mask or a face covering in indoor public places. The mask should securely cover your nose, mouth and chin. Children under 2 and people unable to wear a mask for medical reasons are exempt.

Do I have to wait at the dealership while my car is in service?

As your car goes into the shop, you can choose to wait in the waiting area created within the dealership for service customers only. The chairs are set up keeping Ottawa Public Health's physical distancing guidelines in mind. As always, you can connect with the free WI-FI while you wait.  For safety concerns, we have not restarted our shuttle service yet.

 

While we have your attention...here's our service promotions for the season

Winter Tire Storage Special – $54.95 Only

Winter Tire Storage Special – $54.95 Only

Extreme temperatures can damage your tires. We tag & store tires in a climate-controlled facility. PLUS read about our recommended winter check-list for your vehicle.
    Offer Ends:2020/11/30
    Disclaimer: This offer is valid only at AutoEdge for a limited time. Cannot be combined with any other offer.
    Detailing Packages from $67.99

    Detailing Packages from $67.99

    Give your car the T.L.C it needs with an exterior hand wash, interior wipe down, carpet shampoo, windows, door jams, exterior buff and polish. Choose from our Silver, Gold or Platinum packages to fit ...
    Give your car the T.L.C it needs with an exterior hand wash, interior wipe down, carpet shampoo, windows, door jams, exterior buff and polish. Choose from our Silver, Gold or Platinum packages to fit your needs
    Read More
      Disclaimer: This offer is valid only at AutoEdge for a limited time. Cannot be combined with any other offer.
      Free Brake Inspection (Value $55)

      Free Brake Inspection (Value $55)

      We'll check the condition of the hoses, brake pads and shoes. We will also examine the brake callipers, and rotors or drums to give you a realistic recommendation and timeline for your next Brake Serv...
      We'll check the condition of the hoses, brake pads and shoes. We will also examine the brake callipers, and rotors or drums to give you a realistic recommendation and timeline for your next Brake Service if needed
      Read More
        Disclaimer: This offer is valid only at AutoEdge for a limited time. Cannot be combined with any other offer.
        A/C Refresher Service: $129.95

        A/C Refresher Service: $129.95

        The new car smell dissipates after a year or so allowing other odours to be noticeable, Come in for a deep clean service for your A/C that removes mildew, mold and odours.
          Disclaimer: This offer is valid only at AutoEdge for a limited time. Cannot be combined with any other offer.