COVID-19 Update

Provincewide Shutdown: Hours of Operations & Safety Measures

Sales @ AutoEdge

We are open Monday to Friday: 9 am - 6 pm. Saturday: 9 am - 4pm. Closed Sunday.  No Appointments Necessary for Sales. We comply with all Covid19 guidelines as per Step One of the Reopening Ontario Act. If you have any questions about our vehicles or our safety measures - give us a call at 613-380-3343

Service @ AutoEdge

The service department is open Monday to Friday, 8 am - 5 pm/CLOSED Sat (until further notice) & Sunday. No Appointments Necessary for Service & Parts. We comply with all Covid19 guidelines as per Step One of the Reopening Ontario Act.

Phone: 613-380-3343

Covid19 Protocol at AutoEdge Service Drive-Thru

Frequently Asked Questions

What are the precautionary measures taken at AutoEdge when I come in for service?

At the AutoEdge service drive-thru, we have undertaken new protocols to ensure the safety of our clients and employees. As you approach the service drive-thru, the doors will open.

Once you exit the vehicle the common areas inside your vehicle will be given a sanitizing wipe down. This includes:

- Door handles (inside and out), Seat controls (on the side or below the driver's seat) Seat belt and seat belt buckles, Steering Wheel, Center Console, Steering wheel mounted controls, Shifter, Park Brake level/control, Start Button (if equipped))

Once these steps are complete, the Service Advisor will complete a walk-through around your vehicle. He will meet you back at the counter (reorganized to ensure 6' distance) to discuss any issues that need to be addressed.

If you have any questions prior to coming in for an appointment, give us a call at (613) 380-3343 and we will be happy to answer any concerns.

Do I have to wear a mask?

As per Ottawa Public Health's Temporary Mandatory Mask by-law, individuals must wear a mask or a face covering in indoor public places. The mask should securely cover your nose, mouth and chin. Children under 2 and people unable to wear a mask for medical reasons are exempt.

Do I have to wait at the dealership while my car is in service?

As your car goes into the shop, you can choose to wait in the waiting area created within the dealership for service customers only. The chairs are set up keeping Ottawa Public Health's physical distancing guidelines in mind. As always, you can connect with the free WI-FI while you wait.  For safety concerns, we have not restarted our shuttle service yet.